How should you handle suspected theft in-store?

• A. Do not confront; follow store policy, alert management, and document the incident
• B. Chase the thief
• C. Confront the suspect directly
• D. Post on social media

Answer: (A)

The key idea is to handle suspected theft through proper store procedures rather than taking matters into your own hands. The safest and most effective approach is not to confront the person. Instead, follow your store policy, alert management or security, and document the incident. This protects you from potential harm and reduces liability, while ensuring the situation is handled systematically and legally.

Confronting or chasing a suspect can lead to escalation, put you or others at risk of injury, and may create liability if the person is innocent or if force is used. By routing the situation to management, you leverage trained personnel who understand loss prevention protocols and any local laws. Documenting what you observed—time, location, actions, items involved, descriptions of the person, and any witnesses—creates a clear record for management and, if needed, for police reports. Avoid handling or moving items yourself, and preserve the scene to maintain evidence integrity. Finally, avoid sharing details publicly, such as on social media, to protect privacy and safety.

Sticking to policy, prioritizing safety, and documenting everything is the most reliable way to address suspected theft.