How should staff communicate with guests who speak limited English?

• A. Speak clearly, use simple language, offer written options or translator assistance if available
• B. Speak loudly and slowly with gestures only
• C. Rely on others to communicate for them
• D. Ignore language barriers

Answer: (A)

Communicating with guests who speak limited English is about using clear, accessible language and offering translation options so they can understand and be understood. The best approach is to speak clearly, use short, simple sentences, and avoid slang or jargon. Providing written options or arranging translator assistance when available gives guests a reference they can review at their own pace and ensures accuracy in orders or requests. This shows respect for the guest and helps prevent misunderstandings.

Raising your voice or relying on gestures alone can be confusing and may feel uncomfortable or disrespectful. Waiting for someone else to translate can raise privacy concerns and still lead to errors. Ignoring language barriers undermines good service and safety. If a translator isn’t available, use plain language, confirm understanding, and use visuals or repeat information slowly to ensure clarity.