A guest requests a nut-free cake with a dairy-free glaze for a special occasion. Outline your steps.

• A. Test a recipe
• B. Verify nut-free status, confirm dairy-free glaze ingredients, prevent cross-contact, propose suitable alternatives if needed, and document the interaction
• C. Provide any glaze regardless
• D. Decline the order due to allergy

Answer: (B)

Allergen safety and cross-contact prevention in a bakery setting require verifying every ingredient and maintaining separation to protect the guest. The best approach is to verify nut-free status for the cake, confirm that the glaze is dairy-free, and ensure there’s no risk of cross-contact with any nut-containing ingredients or shared equipment. This means checking ingredient labels and supplier declarations for both the cake and glaze, and if anything could contain nuts or dairy, offering a compliant alternative glaze or recipe adjustment. It also means enforcing strict cross-contact controls: using clean utensils and bowls, dedicated equipment and prep space, clearly separated ingredients, and thorough surface sanitation to prevent any nut or dairy traces from transferring. Communicate with the guest to confirm the exact restrictions and any additional allergies, and document the interaction and approved substitutions in the order so staff have a clear, retraceable record. This approach protects safety while accommodating the request and provides a clear trail for future orders.